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dc.contributor.authorAksu Dünya, Beyza
dc.date.accessioned2019-10-23T09:21:23Z
dc.date.available2019-10-23T09:21:23Z
dc.date.issued2019-02-04
dc.identifier.citationAksu Dunya, B. and De Groote, S. (2019), "Revision of an academic library user experience survey", Performance Measurement and Metrics, Vol. 20 No. 1, pp. 48-59.en_US
dc.identifier.uriDOI 10.1108/PMM-10-2018-0026
dc.identifier.urihttp://hdl.handle.net/11772/1945
dc.description.abstractPurpose – The purpose of this paper is to explain how an academic library’s Student Experience Survey was revised and improved based on available research on survey design methodology and piloting efforts. Thus, it aims to contribute existing literature on library assessment and survey methodology by addressing issues of planning and coordinating assessment. The paper also provides a guideline on the survey revision process for existing instruments. Design/methodology/approach – The library assessment coordinator collaborated with Assessment Coordinator Advisory Committee (AC2) to revise and improve the survey. The revision process started with adding suggested items and constructing new items based on library assessment planning survey administered to library faculty previously. Regular monthly meetings were held with the committee to facilitate the revision process. Multiple facets of the survey implementation were revised including wording, content, order and format of the items, response scales and survey distribution. Each facet was addressed based on available research on survey methodology and cross-checked with the committee members. Findings – The revised 2018 University of Illinois at Chicago (UIC) Libraries Student Experience Survey consists of a total of nine items with response matrices, single choice response format and open-ended response format to measure students’ satisfaction, need and their use of the various library resources and services. The changes made to the survey are grouped into three categories: wording and content, response categories and scaling and design, font and layout. The revision process of the UIC Libraries Student Experience Survey can serve as an example for academic or other types of libraries that wish to track and report their impact regularly. Originality/value – The UIC Libraries Student Experience Survey provides evidence that careful revision and piloting as well as obtaining relevant stakeholder buy-in to the process lead to build effective survey tools.en_US
dc.language.isoengen_US
dc.publisherEmerald Publishing Limiteden_US
dc.relation.isversionofDOI 10.1108/PMM-10-2018-0026en_US
dc.rightsinfo:eu-repo/semantics/restrictedAccessen_US
dc.subjectLibrary assessmenten_US
dc.subjectSurvey researchen_US
dc.subjectKütüphane değerlendirmesien_US
dc.subjectAcademic library’sen_US
dc.subjectAkademik kütüphaneleren_US
dc.titleRevision of an academic library user experience surveyen_US
dc.typearticleen_US
dc.relation.journalPerformance Measurement and Metricsen_US
dc.contributor.departmentBartın Üniversitesi, Eğitim Fakültesi, Eğitim Bilimleri Bölümüen_US
dc.identifier.volume20en_US
dc.identifier.issue1en_US
dc.identifier.startpage48en_US
dc.identifier.endpage59en_US


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