Emotion management in organizations

Abstract

Emotion management can be approached in various ways. In this study, the issues in relation with emotion management in organizations shall be mentioned briefly. The actions to be taken during the situations, which may be encountered by the managers and involve emotions, shall be covered.Both individuals and managers should be able to identify the emotions and improve themselves about how the emotions effect the behaviour, the way of expressing emotions and how the emotions can be directed in order to be able to adapt quickly to changing conditions, to be satisfied with their current environment, to feel connected to their work and to gain emotional satisfaction in their business lives. At this stage, the importance of emotion management keeps increasing and positive emotional capital (tolerance, optimism, belonging, satisfaction, etc.) forms an important social capital for both organizations and individuals (Töremen & Cankaya, 2008, p. 34).