The Role of Digital Transformation in Local Governments During the COVID-19 Pandemic in Türkiye: Opportunities and Challenges

Abstract

COVID-19 and similar pandemics can create potential risks and opportunities in the service delivery and business practices of local governments. This study explores the risks and opportunities faced by local governments in Bartın Province in Türkiye during the COVID-19 pandemic, focusing on service delivery and digital transformation. The research specifically addresses four key areas: security approaches, combatting cyber risks, adapting to digital life, and reducing spatial dependency. To gather insights, three surveys were conducted with 123 participants to assess awareness of digital transformation, personal information protection, and technology acceptance concerning cyber risks, alongside interviews with 9 IT managers. The findings revealed that 89% of institutions managed to continue services seamlessly through remote work. However, challenges emerged in integrating various communication tools. Despite these hurdles, 57.8% of employees expressed satisfaction with remote work. While most participants had positive views of remote work and digital meetings, the shift also increased the threat of cyber-attacks, prompting institutions to implement cybersecurity training for employees. This increased focus on cyber-attack education is seen as a significant opportunity for future resilience. © The Author(s) 2025.