Determination of Criteria Priorities and Interactions in ChatGPT by a Fuzzy Model

Abstract

Today, technology is advancing much more and faster than in the past. The technological revolution is progressing so fast that people can now communicate with preprogrammed computers through Artificial Intelligence (AI). This study aims to evaluate the priorities and interactions of the criteria that stand out in the use of ChatGPT-4, using Fuzzy-Analytical Hierarchy Process (F-AHP) and Fuzzy-DEMATEL (F-DEMATEL) methods. Eight critical criteria in the use of ChatGPT are determined by the expert opinions obtained from the focus group. Among the criteria, this study found that reliability 23.1% and security 21.2% were the most important criteria by F-AHP calculations. This study also found that the criteria of appearance and functionality were generally influencing criteria, and the criteria of speed was generally influenced by other criteria.