An analysis on the unified theory of acceptance and use of technology theory (UTAUT): Acceptance of electronic document management system (EDMS)

Abstract

Public Institutions need information systems that facilitate management of generated documents during business processes on a digital platform. Development of information and communication technologies facilitated the transfer of documents to digital platforms which caused the emergence of Electronic Document Management System (EDMS). Institutions are utilizing EDMS in order to keep records securely and improve business processes. EDMS have many benefits such as improvement of efficiency and productivity, reduction of errors, increase in quality of service and reduction of costs. On the other hand, while EDMS offers many benefits to its users, it also has made it imperative to adopt the new technological system. For this reason, it becomes essential to understand the factors that affect the intention of use of EDMS. This study researches the factors that affect the adoption and use of EDMS in Bartin University by using the unified theory of acceptance and use of technology (UTAUT). In this research, data was analyzed by using R software program and Structural Equation Modelling (SEM). Based on the findings, 61% of the intention of use of EDMS has been explained by performance expectancy and social influence factors with in the proposed model. Empirical findings suggest that the factors of performance expectancy and social influence has a positive effect on the intention of use but of effort expectancy factor does not have a positive effect.