Critical success factors in total quality management practices: a secondary education institution practice

Abstract

Secondary institutions and bodies of the young population in the country, mental, moral, spiritual, social and cultural nature of development, equipping them with the knowledge and skills required by the age and aims to prepare for the future. Students are able to solve the problems they will encounter after graduation, can evaluate opportunities to enter the work, progress in the field, to adapt to change is directly related to the quality of education. On the other hand, training outstanding amount of money, time, people, resources are transferred to such instruments. However, it is either lack the required quality in human breeding. The aim of this study secondary Total Quality Management (TQM) is to determine the critical success factors to be taken into account in the application. Critical success factors a few important factors to ensure success for the organization or the manager (Boynton Zmud, 1984: 17). Theoretically, the critical success factors to help managers achieve their goals known. Because administrators complete control over the critical success factors are present, so they can change them. Students, school employees, parents in terms of TQM Critical Success Factors Questionnaire were organized. This questionnaire 104 students were answered by 104 parents and 13 school staff. Students that have knowledge about TQM, schools of education and training activities, socio-cultural and the sporting events were identified dissatisfaction with the guidance and orientation services. By parents has been positive behavior points to the inadequacy of the services offered by the gain size of the school. School employees can not develop effective leadership behaviors by managers, it was reported to be low in satisfaction and career management and authorization issues.